We're Hiring - Customer Service Agent

Purpose:

Here at Techsembly, we celebrate Cultural Diversity. We believe in helping businesses demonstrate their respect for all languages, cultures and lifestyles of the world...by being sensitive and adaptive to the needs of all local markets.

Our Culture:

The candidate should celebrate diversity, be highly ambitious, and be inclusive. We want those candidates who want to change the world for the better and believe they CAN make a difference.

Be Ambitious: Think big, Dream Big
Be Sensitive: We value diversity and inclusiveness
Make it Happen: Believe 100% that there’s always a way to make it work!

The Role:

As a Techsembly advisor you will be the (virtual) face of a campaign, delivering first and lasting impressions to our customers. You will be on hand to help, guide and support Techsembly customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, where you strive for; Excellence, Extra Care, Exceptional Service and can provide our customers with Special attention. You will be responsible for building the clients brands.

Skills

Have a high standard of verbal and written English.
Be able to confidently chat and be conversational with all types of people
Have empathy and be confident in assuring customers that the problem will be resolved
Have a high Level of typing speed and accuracy.
Great comprehension
Ability to think out the box to provide world class services
Possess the ability to do research, offer alternatives and solutions
Customer Centric
Smile when you talk

Experience :

Essential

At least 12 months working in Customer Service environment
Dealing with local and international customers on calls, chats, and emails
Worked in a shifted environment

Desirable

Hotel, Hospitality, Travel and Tourism industry experience
Front of house in concierge services
Dealt with customers in the Asia-Pacific region

Technical Skills (preferably)

Microsoft Office
Zendesk
Jira
Experience in using generic Telephony system.

Requirement

24/7 shift - 3 shifts a day
Shift 1 - 6am - 3pm Pakistan Time
Shift 2 - 1pm to 10pm Pakistan Time
Shift 3 - 9pm to 6am (Pakistan Time to accommodate USA Time)

If interested, please send your CV with Preferred time zone to careers@techsembly.com

“I love that we have such a diverse team from around the globe. It makes every day interesting”

Flexibility, a great company culture with an amazing product to grow and deliver to market. Dynamic Leadership and team that shares mutual goals and interests providing the opportunity to make a difference !

“Good platform for career growth where talent and hard work are recognized and appreciated.”

“It`s been an educational and fun-filled experience working for Techsembly. The leads are always there for help and company provides a good platform for career growth. And having a diverse and global team means to have more festivals and occasions to celebrate.”

Customer Success Associate